Frequently asked questions
Clients often have questions about Rood Boven Groen training courses, exams and certificates. If you have a query, perhaps it is already answered below.
If you need further assistance, don't hesitate to give us a call (+31 517 431077) or send an email, firstname.lastname@example.org.
Can I take the exam without reviewing the training course material?
We strongly advise against taking the exam without having reviewed the training course material. The vast majority of participants will not pass the exam without the help of the training materials. You have three chances to pass the exam, it may be that you lose one of these chances should you take the exam unprepared.
Can the training be stamped in my Seaman's Book?
Unfortunately, it is not possible to send a sticker for the Seaman's Book. However, a sticker is not necessary as the exam certificate is superseding.
I would like to follow the Crowd Crisis training, where can I find this?
Although we often speak of 'Crowd Crisis' training as a single term, these are however two separate training courses.
- Passenger ship crowd management (available online) and;
- Crisis management and human behaviour (should be followed in the classroom).
Why is the Passenger ship crowd management training course not approved by the Dutch Maritime Authorities (Dutch Flag)?
The training institute 'Rood Boven Groen' is approved by the Dutch Maritime authorities (Dutch Flag). During an audit, the Dutch Flag reviewed the lesson plans and course contents of all our training courses. The Dutch Flag did not issue a certificate for Passenger ship crowd management as neither the STCW Code nor Dutch legislation require certification for this short course.
What are the requirements of my photo for the identity check?
Hold the device approximately 10 cm directly above the identification document using a landscape (horizontal) view to capture the width. For passports, only photograph the information details page.
Make sure the photos are in focus and clear; do not use a flash.
Ensure that instances of light or shadows do not compromise the photo clarity.
Please make sure that your hands aren't covering any of the information when photographing the ID document (edges and MRZ).
Check if the identification document is still valid before sending.
I did not pass my exam; can I take it again?
If you do not pass the exam, you can review the content of the training course again and retake the exam. You can take the exam up to three times.
I passed the exam; when will I receive my certificate?
For the following training courses, you will receive an email containing your certificate within a few minutes of completing the exam:
- Company security officer
- Passenger ship crowd management
- Crisis management and human behaviour refresher
- Passenger safety, cargo safety and hull integrity refresher
Please print this certificate and keep it safe with your other certificates.
Rood Boven Groen will issue certificates for the following training courses within three working days:
- Passenger safety, cargo safety and hull integrity
- Security awareness
We will send a scan of the certificate to your email; the original certificate will be sent to your address. Please be aware that, depending on your place of residence, it may take up to two weeks for the original certificate to arrive.
What is the validity of my certificate?
If your certificate has an expiry date printed, it is no longer valid after that date. You will then be required to take a refresher training course. In some cases, you will need to take the full course again.
Personnel who are required to be trained in accordance with STCW regulation V/2 paragraphs 7 to 9 shall, at intervals not exceeding five years, undertake appropriate refresher training or be required to provide evidence of having achieved the required standard of competence within the previous five years.
The Security awareness, designated security duties and Company security officer course have an unlimited validity.
Why do I have to close the window to go to the exam?
The training opens in a new window. If you close the window you will return to the home page. You can also start the exam from the home page.