Frequently asked questions
At Rood Boven Groen we regularly get questions about our training and exams. Do you have a question for us? Perhaps it is answered below. If not, please do not hesitate to contact us. We can be reached by phone +31 517 431077 or email firstname.lastname@example.org
Can I go directly to the exam?
We strongly advise you not to do that. The vast majority of participants will not pass the exam if they do not go through the training first. There are 3 chances to pass the exam. You would probably lose the first chance.
Can the training be stamped in my seamansbook?
Unfortunately it is not possible to send a sticker for the seamansbook. It must be stamped and this stamp must overlap in the seamansbook. A sticker is not necessary because the certificate is always leading.
I would like to follow the Crowd Crisis training, where can I find this?
In speaking terms the Crowd Crisis training is usually mentioned in one breath. However the term "Crowd Crisis" are two separate trainings:
- Passenger ship crowd management (available online) and;
- Crisis management and human behaviour (should be followed in the classroom).
They should be followed separatly.
Why is your Passenger ship crowd management training not approved by the Dutch Maritime Authorities (Dutch Flag)?
The training institute "Rood Boven Groen" is approved by the Dutch Maritime authorities (Dutch Flag). During an audit the Dutch Flag reviewed the lesson plans and course contents of the training. A certificate for Passenger ship crowd management training is not issued due to the fact that neither the STCW Code, nor the Dutch legislation requires certification of these short courses.
Which requirements must my photo meet for the identity check?
Hold the device approximately 10 cm straight above the identification document.
Hold the device horizontally (landscape) along the width of the document, for passports only photograph the information details page.
Make sure the photos are sharp and clear and do not use a flash.
Ensure that indence of light and shade do not influence the photo
Please make sure that your hands aren't covering any of the information when photographing the ID (edges and MRZ).
Check if the identification document is still valid before you share it with us.
I did not pass my exam, can I take it again?
If you do not pass the exam, you may read the content of the training again and start a new exam. You can take the exam up to a maximum of 3 times.
I passed my exam, when will I receive my certificate?
You will receive an email with your certificate for the following trainings within a few minutes:
- Company security officer;
- Passenger ship crowd management;
- Crisis management and human behaviour refresher;
- Passenger safety, cargo safety and hull integrity refresher.
Please print this certificate and keep it with your other certificates.
Rood Boven Groen will issue the certificates for the following trainings within 3 working days:
- Passenger safety, cargo safety and hull integrity;
- Security awareness.
A scan will be sent to your email and the original certificate will be sent to your address. Please be advised that, depending on the place of residence, it may take up to two weeks before the original certificate will arrive.
What is the validity of my certificate?
If your certificate has an expiry date printed on it, it is not valid after that date and a refresher training is required for that course, or you will need to take part in the full course again.
Personnel who are required to be trained in accordance with STCW regulation V/2 paragraphs 7 to 9 shall, at intervals not exceeding five years, undertake appropriate refresher training or be required to provide evidence of having achieved the required standard of competence within the previous 5 years.
The training security awareness, designated security duties and company security officer have an unlimited validity.
Why do I have to close the window to go to the exam?
The training opens in a second window. If you close the window you will return to the home page. You can start the exam from here